Politique d’expédition

Shipping Policy

WanderPaws ships personalized keepsakes and pet travel products. Processing and production times vary depending on whether an item is personalized, made to order, or ready to ship.

Please review the processing time shown on the relevant product page before placing your order.

Processing and Production Times

Processing or production time begins after payment has been successfully completed and all required order information has been received.

Business days are Monday through Friday, excluding public holidays. Processing and production times do not include shipping time.

• Non-personalized products: Most orders are processed within 1–3 business days unless a different time is stated on the product page.

• Personalized pet luggage tags: Please allow 3–7 business days for production after we receive the required photo and personalization details.

• Personalized pet travel wallets: Please allow 10 business days for production after the digital proof has been approved.

• Other personalized or made-to-order products: Please refer to the individual product page for the applicable production time.

For products requiring a digital proof, production will not begin until the proof has been approved. Delays in replying to the proof email will delay production and the estimated shipping date.

If an order contains products with different processing or production times, the items may be shipped separately.

U.S. Shipping

Estimated standard U.S. delivery time is 12–20 business days after dispatch.

Shipping time is calculated separately from processing or production time. Delivery estimates begin when the order has been dispatched, not when the order is placed.

Delivery times are estimates and are not guaranteed. Customs processing, weather conditions, holiday volume, carrier disruptions, and other circumstances outside our control may cause delays.

Free U.S. Shipping

We offer free standard U.S. shipping on orders of $29 or more.

Eligibility for free shipping will be shown at checkout. Any available paid shipping options and charges will also be displayed before payment is completed.

International Shipping

International shipping is available to destinations shown at checkout. Product availability, shipping methods, costs, and delivery times may vary by destination.

If your country or region is not available at checkout, please contact us before placing an order.

International delivery may be affected by customs clearance and local postal services. Any estimated delivery time provided at checkout is not guaranteed.

Where Orders Ship From

Depending on the product and delivery destination, orders may be shipped from one of our international production or fulfillment partners.

When an order contains multiple products, the items may arrive in separate packages and at different times. A separate tracking number may be provided for each package.

Tracking Information

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address used for your order.

Please allow time for the carrier to scan the package and update the tracking record after dispatch.

If your order is shipped in more than one package, you may receive multiple shipping confirmation emails.

Order Changes and Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible at hi@wanderpaws.store.

We cannot guarantee that an address change or cancellation can be completed after an order has entered processing, production, or fulfillment.

Personalized and made-to-order products cannot be cancelled after production has started. For products requiring a digital proof, cancellation may not be possible after the proof has been approved.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check the recipient’s name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number before completing payment.

If a package is delayed, returned, or lost because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be sent again, except where prohibited by applicable law.

Delayed Packages

Tracking updates may occasionally be delayed while a package is moving between carriers, countries, or customs facilities.

If tracking has not updated for an extended period or your order has not arrived within the estimated delivery window, please contact us at hi@wanderpaws.store with your order number. We will review the tracking information and assist with the carrier inquiry where appropriate.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location, mailbox, reception desk, building office, and any secure parcel area.

3. Ask household members or neighbors whether they accepted the package.

4. Contact the carrier for additional delivery information.

If the package still cannot be located, contact us at hi@wanderpaws.store with your order number and tracking information.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery. Include your order number and clear photos of the item and, where available, the packaging and shipping label.

We will review the information and provide an appropriate solution. This notification request does not limit any rights provided by applicable consumer law.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless these charges are collected at checkout, they are the responsibility of the recipient. WanderPaws does not control these charges or determine the amount.

Customs clearance may delay delivery.

Returns

Shipping an item back does not automatically qualify it for a refund.

Before returning an item, please review our Returns & Refund Policy and contact us for return authorization and instructions.

Return shipping costs and refund eligibility depend on the reason for the return, the condition of the item, the destination, and applicable consumer law.

Contact Us

If you have questions about processing times, shipping destinations, tracking, or an existing order, please contact:

Email: hi@wanderpaws.store