Wanderpaws FAQ: Personalized Pet Travel Keepsakes

Wanderpaws creates personalized pet travel keepsakes for people who travel with their pets or want to preserve the memories they share. Our collection includes custom pet photo luggage tags, personalized pet travel document wallets, passport organizers, and DIY pet travel memory albums.

Our pet luggage tags can be personalized with your pet’s photo and name. Selected travel document wallets can feature a pet portrait, a pet-and-owner photo, a background color, and a pet name. Customization options vary by product, so please review the individual product page before ordering.

For products with an upload field, choose your photo and enter the requested personalization details directly on the product page before adding the item to your cart. If a product uses a different submission method, the instructions will be shown on its product page.

Choose a clear, high-resolution, well-lit photo with your pet’s face or body fully visible. Photos with minimal background clutter, no heavy filters, and no cropped ears, paws, or facial features usually produce the best custom result.

Yes. Wanderpaws products can be personalized with dogs, cats, and other beloved pets, provided that the uploaded photo is clear enough for our designers to work with.

Multiple-pet customization depends on the product and design layout. Please review the product options or email us at hi@wanderpaws.store before ordering so we can confirm whether your chosen design has enough space.

Selected products, including our custom pet travel document wallet, can be personalized with a photo of you and your pet together. Please use a clear, well-lit image in which both faces are fully visible.

Preview availability varies by product. The custom pet travel document wallet includes a digital mockup sent by email, with revisions available before production begins. Please check the individual product page to confirm whether a preview is included for your selected item.

Contact us as soon as possible at hi@wanderpaws.store with your order number and the corrected information. Changes may be possible before design or production begins, but they cannot be guaranteed once a personalized item has entered production.

The front of the luggage tag features a portrait created from your uploaded pet photo. The pet name you enter is printed on the back of the tag. These tags are designed for suitcases, backpacks, pet carriers, and travel bags.

Our custom pet photo luggage tags are designed primarily for luggage, backpacks, pet carriers, and travel bags. They should not be treated as a replacement for a secure pet identification tag or microchip.

The 23.6 × 16.6 cm travel wallet can organize owner passports, pet passports, vaccination records, rabies certificates, health certificates, folded veterinary documents, boarding passes, and other small travel papers.

The Wanderpaws travel wallet and passport holder is a personalized document organizer. It does not replace a government-issued passport, veterinary certificate, vaccination record, airline document, or any documentation required by your destination.

If you select an album bundle with 10 or 30 printed photos, email the photos and your order number to hi@wanderpaws.store after placing your order. Photo printing begins once we receive your files.

Production time depends on the product. The custom pet travel document wallet requires approximately 7 to 12 business days after you approve the digital mockup. Production time is separate from shipping time, so please review the product page before ordering for a specific date or trip.

Wanderpaws currently ships to the United States, Canada, the United Kingdom, Australia, New Zealand, Germany, France, and Italy. If your destination is not listed, contact us before ordering to ask whether delivery is available.

Estimated standard delivery is 7 to 20 business days after the order has been produced and shipped. Express delivery is estimated at 5 to 10 business days and is available at checkout for selected destinations. Customs and carrier delays may affect these estimates.

Yes. Once your order ships, you will receive a shipping confirmation email containing the available tracking information.

International orders may be subject to customs duties, import taxes, or local fees charged by the destination country. These charges are not included in the product price or shipping fee and are the customer’s responsibility.

Personalized and customized products are generally not eligible for return or exchange because they are made using the customer’s submitted photo and details. If your item arrives damaged, defective, or different from what you ordered, contact us so we can review the issue.

Email hi@wanderpaws.store within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging so our team can assess the problem.

Email us at hi@wanderpaws.store or use the contact form on our website. We usually reply within 24 to 48 hours.