Refund policy

Returns & Refund Policy

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

Unused and in the same condition as received
In its original packaging
Accompanied by proof of purchase (order confirmation or receipt)

Items that show signs of use, damage, or alteration will not be accepted.

How to Start a Return

To request a return, please contact us at:

📧 hi@wanderpaws.store

Include your order number and the reason for return.
Our team will review your request and provide return instructions if approved.

Please note:

Returns must be approved before being sent back
Items sent without prior authorization will not be accepted
Return address details will be provided via email after approval

Return Shipping

Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
We recommend using a trackable shipping method, as we are not responsible for lost return packages

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hi@wanderpaws.store, including photos if possible.
We will assess the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

Personalized or customized products
Items marked as final sale
Gift cards

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (once approved) and place a new order separately.

European Union – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must meet the same conditions outlined above:

Unused
In original packaging
With proof of purchase

Return shipping costs remain the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds will be issued to the original payment method
Processing time is up to 10 business days after approval
Please allow additional time for your bank or credit card provider to post the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hi@wanderpaws.store.