Refund Policy

Last updated: August 22, 2026

Thank you for shopping with WanderPaws. This Refund Policy applies to purchases made through wanderpaws.store.

Nothing in this policy limits any mandatory rights available to you under applicable consumer law.

1. Return Window

Under our voluntary return policy, eligible non-personalized items may be returned if you contact us within 14 calendar days of delivery.

To qualify for a return, the item must be:

• Unused and unwashed

• Free from pet hair, fur, stains, odors, dirt, damage, or alterations

• In its original condition

• Returned with all included accessories, components, tags, and original packaging

• Accompanied by your order number or other proof of purchase

You may open the packaging to inspect the item. However, items that have been used by a pet, washed, damaged, stained, or exposed to pet hair or odors may not qualify for a change-of-mind return.

This is especially important for pet beds, cushions, textile products, and other items that come into direct contact with pets.

Where permitted by law, WanderPaws may refuse a return or reduce the refund if the item is returned in a condition that does not meet these requirements.

Sale items are subject to the same return conditions unless they were clearly marked as Final Sale before purchase.

2. How to Start a Return

Before returning an item, please contact us at:

hi@wanderpaws.store

Please include:

• Your order number

• The name of the item you wish to return

• The reason for the return, unless applicable law does not require you to provide one

• Clear photos if the item is damaged, defective, misprinted, or incorrect

Please wait for our return instructions before sending the item.

The correct return address will be provided by email after your return request has been reviewed. The return address may be different from the address shown on the original shipping package.

Items returned without prior authorization or sent to an incorrect address may be delayed or refused where permitted by law.

3. Change-of-Mind Returns

If you return an eligible non-personalized item because you changed your mind, ordered the wrong item, selected the wrong color, or no longer want the product:

• You are responsible for the return shipping cost.

• We recommend using a trackable shipping service.

• The item must be securely packaged to prevent damage during return transit.

• Original shipping charges are non-refundable, except where applicable law requires otherwise.

• Customs duties, import taxes, brokerage fees, and other charges paid directly to a carrier or government authority are generally non-refundable by WanderPaws.

WanderPaws is not responsible for return packages that are lost or damaged in transit when the customer arranges the return shipment, except where applicable law provides otherwise.

Please do not send returns using cash-on-delivery or postage-due services.

4. Damaged, Defective, Misprinted, or Incorrect Items

If an item arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

Please include:

• Your order number

• Clear photos of the full item

• Clear photos showing the affected area

• Photos of the packaging and shipping label, where available

• A brief description of the problem

Please keep the item and its packaging until we have reviewed the issue. Do not return or discard the item unless we instruct you to do so.

After reviewing the information, we will provide an appropriate solution, which may include a replacement, repair, partial refund, full refund, or another remedy required by applicable law.

If a return is necessary because the item is damaged, defective, misprinted, or incorrect, the customer will not be responsible for the reasonable return shipping cost.

The preferred 7-day notification period helps us investigate shipping or production problems promptly. It does not limit any rights provided by applicable consumer law.

5. Personalized and Custom-Made Items

Personalized and custom-made products are created specifically using information supplied or approved by the customer.

These products may include:

• Pet photos or family photos

• Pet names or personal names

• Personalized text

• Custom artwork or collage layouts

• Selected background colors

• Design notes

• Other customer-provided personalization details

Because personalized products cannot normally be resold, they are not eligible for change-of-mind returns, exchanges, or cancellations after the design has been approved or production has started.

Please review all uploaded photos, names, spelling, colors, measurements, personalization details, and digital proofs carefully before approving the design or placing your order.

A personalized product may still qualify for assistance if it arrives:

• Damaged

• Defective

• Misprinted

• Different from the personalization information submitted with the order

• Different from the digital proof approved by the customer

Minor differences in color may occur because screens, printing equipment, materials, and lighting conditions display colors differently. These normal variations are not necessarily considered defects.

Nothing in this section limits any mandatory rights provided by applicable consumer law.

6. Order Cancellations and Changes

If you need to cancel or change an order, contact us at hi@wanderpaws.store as soon as possible.

For non-personalized products, we may be able to cancel or modify the order before it enters processing or ships. Cancellation or modification cannot be guaranteed once processing has begun.

For personalized products, cancellation or changes may not be possible after:

• A digital proof has been approved

• Design work has been completed

• Personalization or printing has started

• The order has entered production

If we can cancel an order before processing or production begins, the refund will be issued to the original payment method.

7. Non-Returnable Items

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, we cannot accept change-of-mind returns for:

• Personalized or custom-made products

• Gift cards

• Products clearly marked as Final Sale before purchase

• Items that have been used, washed, altered, or damaged after delivery

• Items with pet hair, fur, stains, odors, dirt, or signs of pet use

• Items missing original components, accessories, tags, or packaging

These exclusions do not limit your rights when an item is faulty, materially different from its description, or otherwise protected by applicable consumer law.

8. Exchanges

We do not provide direct exchanges for change-of-mind returns.

If you would like a different size, color, style, or product, please request a return for the original eligible item. After the return has been approved, you may place a new order for the preferred item.

A replacement may be offered when an item arrives damaged, defective, misprinted, or incorrect.

9. Refund Process

Once your authorized return is received, we will inspect the item and notify you of the outcome.

If the refund is approved, it will be issued to the original payment method. We aim to process approved refunds within 10 business days, while following any shorter or different timeframe required by applicable law.

Where permitted by law, deductions may be made for:

• Damage caused after delivery

• Use beyond what is reasonably necessary to inspect the product

• Missing parts or accessories

• Pet hair, stains, odors, washing, or other signs of use

• A reduction in the item’s value caused by handling beyond what is reasonably necessary

Any applicable deduction will be explained to you.

After WanderPaws issues the refund, your bank, credit card company, or payment provider may require additional time to post it to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at hi@wanderpaws.store.

Currency conversion differences, international transaction fees, and fees charged independently by your bank or payment provider are outside WanderPaws’ control and may not be refundable.

10. European Union and United Kingdom Customers

If you are a consumer in the European Union or United Kingdom, you may have statutory cancellation rights for eligible online purchases.

Subject to applicable exceptions, you may have the right to:

• Notify us that you wish to cancel an eligible purchase within 14 days of receiving the goods

• Return the goods within a further 14 days after notifying us

• Receive a refund of the item price and the least expensive standard outbound delivery charge, where required by law

If you selected a more expensive or expedited shipping method, the additional shipping upgrade may not be refundable.

For change-of-mind cancellations, you are generally responsible for the direct cost of returning the goods when you were informed of this responsibility before purchase.

We may wait until we receive the returned goods, or evidence that they have been sent back, before issuing the refund where applicable law allows.

You may inspect an item as you would reasonably inspect it in a physical store. Where permitted by law, we may deduct an amount reflecting any reduction in value caused by handling beyond what is reasonably necessary to establish the item’s nature, characteristics, and function.

Statutory cancellation rights generally do not apply to products made to the customer’s specifications or clearly personalized. However, personalized items remain covered by applicable rights when they are faulty, damaged, misprinted, or not as described.

These rights are separate from any legal rights relating to defective or non-conforming goods.

11. Mandatory Consumer Rights

Consumer protection laws vary by country, state, province, and region.

Nothing in this Refund Policy excludes, restricts, or replaces any warranty, guarantee, remedy, cancellation right, or other consumer right that cannot legally be excluded or limited.

If any part of this policy conflicts with mandatory consumer law applicable to your purchase, the mandatory consumer law will apply.

12. Contact Us

For return, exchange, cancellation, or refund questions, contact:

WanderPaws
Email: hi@wanderpaws.store
Website: https://wanderpaws.store